Support

Help Center & FAQ

Effective Date: October 6, 2026 • Secure Payments via Stripe

Welcome to the IQeur Help Center. Browse answers to common questions about our assessments, scoring methodology, subscription billing, and certificate downloads.

Frequently Asked Questions

Here are the most common questions from our community:

Q: How is my Estimated IQ score calculated?
A: It is an illustrative heuristic based mainly on accuracy across 40 objective questions with a small completion-time adjustment. Context responses do not affect it; it is not a standardized IQ score.
Q: How do I edit my name on my certificate?
A: On the My Results page, click directly on your name printed on the certificate. You can type any desired name or spelling, and your changes will immediately reflect in both PDF and PNG downloads.
Q: How do I cancel my subscription?
A: Sign in at iqeur.com/subscription or open Settings → Membership & billing → Manage subscription. Cancel before the next renewal; access remains through the displayed current period end.
Q: Is the test a clinical diagnosis?
A: No. IQeur assessments provide an illustrative practice indicator and cognitive profile for recreational and personal enrichment purposes only. They are not medical or psychological diagnoses.
Q: What payment methods do you accept?
A: Card entry and eligible wallet methods are handled by Stripe Payment Element and depend on your device, region, currency and Stripe eligibility.

Contact Support

For billing self-service, use Settings → Manage membership. For account, billing, and assessment support, email support@iqeur.com.